Client Service Representative

Position: Client Service Representative
Location: Blue Mountain Animal Clinic, Sequim, WA
Type: Part-Time/Full-time
Are you passionate about providing exceptional care to both pets and their owners? Do you thrive in a fast-paced, dynamic environment where your organizational skills and attention to detail make a real difference? Blue Mountain Animal Clinic is looking for a dedicated and compassionate Client Service Representative to join our veterinary team!
About Us: Blue Mountain Animal Clinic is a fast growing, privately owned practice committed to delivering the highest quality veterinary care. Our team of professionals is dedicated to ensuring the health and well-being of every pet we see, and we pride ourselves on our strong client relationships. We offer a collaborative and supportive work environment where you can grow and thrive.
Position Summary: As a Client Service Representative, you are a crucial member of the veterinary team, responsible for delivering exceptional customer service and administrative support. This role involves managing front desk operations, ensuring a welcoming and efficient experience for clients and their pets, and supporting the veterinary staff in maintaining a smoothly running clinic.
Key Responsibilities

• Client Interaction: Warmly greet clients, manage phone calls, schedule appointments, and provide service information.
• Communication: Act as the primary contact between clients and the veterinary team, relaying messages accurately.
• Administrative Tasks: Handle patient records, process payments, and maintain appointment calendars.
• Customer Service: Resolve client concerns with tact, ensuring a positive experience.
• Pet Care Coordination: Assist in coordinating pet care services, including prescription refills and vaccination updates.
• Facility Maintenance: Keep the reception area clean and organized, ensuring materials are well-stocked.
• Team Collaboration: Work closely with veterinary staff to ensure efficient workflow.

• Excellent customer service skills, organization, and a passion for taking care of people and animals.
• Ability to multi-task and work independently or with little supervision
• Ability to answer a multi-line phone system with a high volume of incoming calls
• Ability to learn and retain information regarding veterinary medicine, including procedures, medications, and other information to assist in client education and relationships.

• Part-Time/Full-time positions available.
• No nights or weekends. We respect and support personal time.
• Fast-paced environment with frequent client interactions.
• Generous and competitive salary with bonus structure
• Continuing Education Allowance
• Medical; dental insurance after 90 days
• 10 days PTO per year
• Culture, culture, culture! We firmly believe in creating an environment where all team members are happy. Our team is strong and productive because we communicate and support each other.